Sky Fibre Broadband Review 2024

Sky Fibre Broadband Review

Sky are the largest Home Broadband provider in the UK, only beaten by BT and EE when they combine their stats. Their customer service is also second-to-none according to Ofcom Reports; Sky are officially ranked number 1 above all other providers, so what I’m trying to say is, people like them. Not bad when Broadband is not even your main gig.

Sky are mostly known for their TV broadcasting but their services cover just about every aspect of entertainment and communication. Like a technology sweet shop, your eyes will widen when they behold the vast array of goodies on Sky’s website. It’s why it makes sense to choose their broadband as well, if you are already committed to their other services.

Sky are not the fastest broadband around, but at these Full-Fibre speeds, you won’t be complaining. Sky are not the cheapest either, but you can get a really good deal if you are looking to get Sky TV as well and you buy at the right time.

With No.1 customer service, who better to take care of all your entertainment packages than Sky? Well, not so fast Sky, let’s find out if you’re still any good in 2024.

This Week’s Sky Fibre Prices

Sky Superfast 80
Free £30 Voucher
61Mb
£0 set-up
£27 p/m (was £34.50)

Sky Full Fibre 100
Free £50 Voucher
100Mb
£0 set-up
£27 p/m (was £38)

Sky Ultrafast
Free £50 Voucher
145Mb
£0 set-up
£29 p/m (was £38)

Sky Ultrafast Plus
FREE £90 Voucher
500Mb
£0 set-up
£32 p/m (was £48)

Sky Gigafast
FREE £90 Voucher
900Mb
£0 set-up
£42 p/m (was £48)

Sky Superfast 80

Sky StreamSky TV + Netflix

61Mb & 150+ channels
£0 set-up
£38 p/m (was £43)

Prices may change during minimum term
18 month contract
Offers end of 18th April


Sky Fibre Checker

Sky Broadband Speeds

Sky has a wide range of speeds that will cover just about every need. In 2024, Sky’s entry level Superfast 35 speed will cover your basic internet shenanigans, and if you are planning on world domination, Sky’s Gigafast 900Mbps is your best bet for that.

All of Sky’s deals have unlimited usage and are all available on 18 month contracts.

Standard Fibre Speeds (FTTC)

Sky FTTC speeds

Sky’s basic fibre-optic connections are still using those vintage telephone wires to connect the green cabinet in the street to your home, it’s called ‘Fibre-to-the-Cabinet’ as that’s as far as the fibre-optic cable goes, all the way from Neverland. FTTC for short and it’s the most widely available type of connection today. FTTC has still got it going on in 2024 though, it’s not out of the game yet.

Sky Superfast 35

Sky Superfast 35 download speeds average 36mbps which is great for a small household who don’t do a lot of hacking-into-the-mainframe, and like to stream the odd movie. Superfast 35 can handle online gaming and streaming at the same time as well but don’t expect miracles. It kind-of has the wrong name for 2024 but ‘Sort-of-fast’ doesn’t have the same ring to it does it?

In 2024, this speed is at the bottom end of what is available from most providers but it’s still a good option if you are just after the essentials. Upload speed is fine at 9Mbps for one or two people.

Sky Superfast

Sky Superfast is Sky’s most popular Fibre Broadband package and should keep you out of trouble even if things get a little crowded. Enjoy all things internet for multiple users. And it’s FTTC Fibre broadband, so no matter where you are in the UK, you can pretty much get it.

This plan comes with a very decent guaranteed speed of 50Mbps, but you should see 61Mbps most of the time. Upload Speed is nothing flashy at 16Mbps but perfectly fine in 2024 for a medium household uploading pictures and video calling occasionally.

This includes our current voucher deal

Full Fibre Speeds (FTTP)

FTTP means its Fibre (all the way) to the Property, not just to the nearest cabinet in the street, but it’s much cooler to call it ‘Full Fibre’.

What is Full-Fibre?

What is Full Fibre?

With Full Fibre, fibre optic cables run all the way from somewhere under the rainbow, over the hill, right to your WiFi router, doing away with copper wires altogether. It’s pretty much the future. And we are soon to see mind bending speeds once we figure out how to use these ones first.

I’ll be covering all this in our Full Fibre review article very soon.

Sky Full Fibre 100

This is Sky’s latest addition to their broadband packages, it is now Sky’s entry level FTTP (Fibre to the Property). They’ve essentially slowed down Full Fibre a bit for ‘normal’ people. A good move from Sky, Full Fibre 100 offers the reliability of Full Fibre but not at full revs. Expect speeds of a solid 100Mbps, with 90Mbps guaranteed, which is more than fast enough in 2024.

Upload is still a little lacking though at 18Mbps for a Full Fibre Service. I am getting this on my 4G connection right now. But this isn’t just Sky, most major providers upload speeds are stuck in first gear. And you won’t hear the minions singing and dancing about that, that’s for sure.

Sky Ultrafast

Sky Ultrafast has a download of 145Mbps which is over double their most popular standard Fibre Broadband speed and we are just getting started.

Ultrafast will suit a large household streaming ultra-HD video, online gaming and video calls all at the same time with very few problems. The Upload speed though, I have to say, it just needs more cowbell at 27Mbps.

Sky Ultrafast Plus

We step up quite a few gears now with Ultrafast plus offering speeds of 500Mbps. And you have a guaranteed 400Mbps. This speed will exceed the demands of pretty much any large household that loves the internet.

Ultra HD Streaming for a party of people, Online Gaming with Live streaming, and Video Calls all at the same time is a walk in the park for Ultrafast Plus. And you can Upload as fast as most people can Download at 60Mbps, which is more like it.

Sky Gigafast

Sky Gigafast is an extreme amount of speed at 900Mbps. Like a jet engine strapped to a car, do you really need it to get to the shops? Erm, yeah!?

Well, If it’s speed you want, then here you go. It’s only rivalled by Virgin Media’s Gig1 and EE’s 1.6Gbps, so head over there if this just ain’t enough. Upload speed is more than most people can handle at 100Mbps so we are good there.

Sky Fibre Deals with Free Vouchers

If you do choose to go with Sky for your next Fibre service, we’ve managed to secure some great deals with a free voucher and £0 set-up.

Sky Superfast 80
Free £30 Voucher
61Mb
£0 set-up
£27 p/m (was £34.50)

Sky Full Fibre 100
Free £50 Voucher
100Mb
£0 set-up
£27 p/m (was £38)

Sky Ultrafast
Free £50 Voucher
145Mb
£0 set-up
£29 p/m (was £38)

Sky Ultrafast Plus
FREE £90 Voucher
500Mb
£0 set-up
£32 p/m (was £48)

Sky Gigafast
FREE £90 Voucher
900Mb
£0 set-up
£42 p/m (was £48)

Sky Superfast 80

Sky StreamSky TV + Netflix

61Mb & 150+ channels
£0 set-up
£38 p/m (was £43)

Prices may change during minimum term
18 month contract
Offers end of 18th April

Sky’s Full Fibre Availability

Full Fibre is not available to everyone yet, Openreach have currently upgraded around 12.5 million homes on their Fibre network to Full Fibre, with plans to get 25 Million connected by 2026. Their Standard Fibre reaches just about every household in the UK today.

Sky uses the Openreach network so most people will have access to Sky’s Superfast speeds, but Sky really lights up on their Full Fibre speeds. Check here if you can get Full Fibre in your area.

This includes our current voucher deal

Save Time with Good Upload Speeds

Sky Fibre upload speeds

We will do a lot of uploading in 2024, that is a fact. Photos and Videos are pinging around the airwaves at a rapid pace to apps like Whatsapp, Instagram or Youtube with no signs of slowing down. Even if you don’t take pictures of your food all day you could probably still use the extra Upload bandwidth.

And If you work from home with a lot of large files that need to be sent away to work colleagues often, it might be worth thinking about a speed that’s gonna save you some time.

So, don’t forget to check the Upload speed of your package. Depending on how you mostly use your broadband from day to day, the Upload speed could be the deciding factor on which package you choose.

Sky Broadband Hub

Sky gives out their very capable Sky Broadband Hub to all their new customers for all current plans. You can connect up to 64 devices and it has 8 built in antennae so you can hopefully find it from most corners of your home.

Sky WIFI Hub

The Hub comes with a standard Wall-to-Wall Wi-Fi Guarantee of 3Mbps in every room that Sky offers to all their customers.

Sky Wi-Fi Max

If you want the upgraded Wi-Fi 6 enabled Sky Max Hub, you need to sign up for the Sky WiFi Max add-on. This comes with an Enhanced Wall-to-Wall Guarantee of up to 25Mbps in every room thanks to the updated technology.

You’ll also get up to 3 Sky Max Pods to put around your home to make up your new Mesh Network that is guaranteed to be future ready.

Sky WIFI Max

The Sky Max Hub will give you faster and stronger connections using less power on your Wi-Fi 6 compatible devices (iPhones from model 11 onwards for example).

The new Hub has advanced network security features as well, and parental controls that you can set in the MySky app if your kids are staying up on Youtube past bedtime.

Sky Wi-Fi Max is an add-on service that ‘Boosts’ your Wi-Fi in just about every way. It’s all about keeping your Wi-Fi in tip top shape and most broadband providers offer a similar service. For more on this add-on service, why not head-on-over to our Sky WiFi Max review.

Speed Guarantee or Money Back

If your speed drops below your guaranteed minimum for 3 days in a row during a 30-day period you can claim one month’s subscription back from Sky. And if you’re still not happy with your package you can upgrade it at no extra cost, or cancel without a fee. This should keep Sky on their toes.

You will find out your Guaranteed Minimum Download Speed when you sign up for Sky Broadband as it depends on your package deal. You can sign into Service Checker here to keep an eye on your speed. Please note you can only claim once during your minimum contract term.

Sky’s Top Rated Customer Service

Sky’s customer service is top drawer, it is rated the best of all the providers by customers according to Ofcom. There’s nothing more frustrating than not being able to speak to someone if anything goes wrong, but Sky have got this spot on and are genuinely on call to help you. It makes good business sense.

You can contact them 7 days a week, from 7am to 11pm on live chat or you can call between 8am and 9pm any day.

Sky award winning customer service

Switching to Sky is Literally Hassle Free

A very attractive incentive from Sky is that if you decide to switch over from another provider they will cover the cost of the cancellation fee. Sky will make the call to the other guys as well, which is just great, providing they are on the Openreach network (which is most). Just let Sky know where you are coming from and they’ll handle the whole thing within two weeks.

Sky will cover the cost of the cancellation fee up to £100 if you decide to go with a Sky Broadband Only plan, and £200 if you get a Sky Broadband & Sky TV package deal.

Quick Installation

Sky will contact you to confirm everything but it usually takes around 10 days from the time you order to start the installation process. You can track the progress online here

If you’ve ordered but don’t have a suitable connection to your home, then an Openreach engineer will need to visit first before Sky can activate your service.

Your router will be sent by post and you will need to set it up yourself. There are step by step instructions on their website here. You want to look out for a socket in your home with an Openreach logo, that’s the Master Socket and it is best to place your router near there for the best performance.

Sky Essential is No More

Sky Essential is standard broadband on ADSL copper phone line, not fibre and not available to new customers now since mid 2023. It was Sky’s most popular package but now very much out of date and customers will be encouraged to upgrade unless it’s all you’ve got in your area for now.

Sky TV

A big plus is that Sky obviously has great TV channel packages available that other UK network providers piggyback on. But if you go with Sky TV, you can get TV content you can’t get anywhere else, like Sky Atlantic, and the streaming quality is better too.

One of the best reasons to choose Sky Broadband over other providers is bundling in Sky TV as well for a great value deal and top quality TV.

Add Sky TV to access everything Sky offers, only through Sky. You can customise your own Sky TV package together with a Full Fibre package here

Gaming with Sky Full Fibre

Sky Full Fibre Gaming

Sky’s Full Fibre speeds are definitely a good shout for gamers, even the slower Full Fibre speeds are sure to give you an edge. And David Beckham is on team Sky Broadband too, so it must be legit. Get Sky Gigafast if you want the absolute best and Sky guarantees’ your speed won’t be beaten by the pro’s.

This includes our current voucher deal

Summary

If you are looking to kit out your home with an entertainment extravaganza in 2024, Sky has just about got it all. With a solid broadband service keeping up with the future, and more TV than anyone else, Sky is a great option in 2024 if you want the whole shebang.

It makes a lot of sense to deal with only one brand for TV and Broadband, and it makes even more sense when it’s a better deal. Sky is known for their great TV packages, and their broadband is a great accompaniment. Top it off with their top customer service and they’re starting to sound like a chicken dinner.

It’s no secret Sky can get expensive by the time you’ve reached the checkout, but if you watch out for when Sky drops the set up fee’s to £0 and grab a Money Off Voucher on the way in, you can end up with a really good deal.

Sky strives for amazing customer service to stay competitive while other network providers blast forward into unknown Full Fibre territory. Sky are certainly keeping up with the best and their Gigafast broadband is very, very fast indeed. Sky really are a top quality reliable brand, and in 2024, they aim to keep it that way.

Our Rating

Our Thoughts: Sky is a One-Stop-Shop for Entertainment.

Our Score: 4.5/5

Speed
Customer Service
Ofcom rating
Value
Average

 *Ofcom is the regulator for the communications services the UK. Our rating above is based on latest publication by Ofcom regarding the fewest complaints per 100,000 customers. The full Ofcom reports can be viewed here.  

 Please note: The information provided in this review is correct at the time of writing. Always read the terms and conditions of any service before you subscribe. Products, services, offers and pricing are subject to change by providers without notice. Although we endeavour to keep all our publications up-to-date, we are not responsible for 3rd party changes. Our reviews and ratings are based on current market evaluations, regulator reports and a comparison of services across UK providers. 

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